We will make it happen for you. Being experienced in European destinations we offer you customised trips. You can also get inspired by some of our featured trip ideas. Choose your destination and your travel style below and let’s get you started on your next trip through a few easy steps.
HOW TO CREATE AND BOOK YOUR NEXT TRIP TO EUROPE
1. choose your destination and travel style
2. share your travel wish with us
3. we connect, we talk, we create
4. you are ready to travel
CONNECT EUROPEAN DESTINATIONS
As we like to connect multiple countries we offer you unique discoveries of European cities, nature, history, heritage, customs,.. on roads less traveled.
Let us know where you have not been yet or would like to go again and we will connect EUROPE for you prepare a wonderful European experience.
Your travel style: individual travel package, small group travel, self drive package, escorted by driver/guide
Get inspired by our featured Europe trips.
EXPLORE BEAUTIFUL CROATIA
Amazing Croatia, true jewel of the Adriatic and must-see destination. Diversity of this country will leave you breathless. If you wish to just relax or tour the country, be active and adventurous or on a photography quest let us know and we will create an amazing Croatian itinerary for you. From the Adriatic coast to the green plains of Slavonija, Croatian food is not to be missed.
Your travel style: individual travel package, small group travel, self drive package, escorted by driver/guide
Get inspired by our featured Croatian trips
CONNECT WITH NATURE
Sometimes we need to discover our planet, beautiful places and peaceful nature that surrounds us. We love to connect people and nature. Walking tours are a wonderful way to reconnect with yourself and nature. We offer different stages of walking tours based on their level of challenge. From beginner to pro, combined with transfers in between. All tailor made just for you.
Your travel style:
individual travel package, small group travel, escorted and guided
*NEW WALKING TOURS
Let us know what you enjoy while traveling. What makes you want to travel, see and learn. Is it art, architecture, history, local cuisine, nature, relaxing, photography, exploring, or you have a special occasion you wish to celebrate.
You like to travel on your own and self drive or maybe have just a few transfers set and ready, or you like to have a local guide/driver by your side. All you need to do is let us know. Our hotels and accommodations are hand picked and part of the itinerary story as well, bringing you the full style of destination visited.
We talk, we email, we chat about your trip. We plan the itinerary combining all the services bringing you a full ready to travel package. If you wish to travel on your own we will provide a travel book for your easy day to day travel. If you wish to travel accompanied by a driver/guide we will prepare all the necessary and welcome you at the airport and you are on your way to start exploring. It will be a package for your peace of mind with all the services: transfers, accommodations and visits ready, booked and organised.
Everything is connected and we are happy to welcome you to your next trip to Europe. With all the services booked and trip set you can enjoy getting ready for your arrival to your travel destination. We will be with you throughout your journey, even if you decide to travel on your self drive tour. We will be checking in with you if all is good, how your day was and if all is well. In any situation and your travel style you will have us to rely on every step of the way.
Amazing journey through the country. Meeting people, exploring cities, staying silent in the presence of nature. Taking in the essence of the culture, rush and peace. From sea shores, islands, sailing boats to golden plains. Heritage, art, history, dances and voices. Journey deep into the essence of Croatia.
From one to another, islands will leave you breathless. 1264 islands to choose from. Some bigger than the others, some more famous, some like to stay undiscovered. But all have their own story for you, the story of their existence and beauty. It is not easy to live on an island but it is very special.
Dalmatia, home to Croatian Adriatic coastline is a must experience. Bathed with sun, hugged by fresh winds, rich with history is a place to see. Small towns, islands, National parks and amazing food. With sun and music life is much more relaxed in Dalmatia.
Croatia is home to many historical sites and beautiful landscapes, many protected by UNESCO for future generations. Explore Croatia by going through history and learning about amazing places through architecture, art and nature. Visit Istra peninsula, Dubrovnik, Plitvice National park and so much more listed as UNESCO heritage.
Capital of Zagreb is the largest in the country but surrounded by such a diversity in landscapes and culture of the people living in the North part of the country. Visit Slavonija region, Baranja region. Much influenced by Germany and Hungary this is part of the country not many get to see.
5 regions with different wine making history but sharing successful wine producers. Get to know Croatia by stopping to see wine regions and wine experts in different areas of the country with different soil but excellent and top quality glass of wine.
Take a journey through some of the most amazing hidden gems of the country, From coast to islands and into the inland, travel on the roads less traveled, meeting the people in most amazing places.
So many, so beautiful, so different, so interesting and so unique. Covered by olive trees and vineyards, this is a region known for food and wine. Not just that, how about we take a walk and then continue with the bicycle for a while to have you feel the fresh air of Istra peninsula.
Relax at the beach with just a few visits and activities. Wishing for a relaxed, calm, very slow itinerary with beautiful beaches and relaxed summer. Sleeping, taking time off, swimming in the Adriatic, dining in the evening and taking a walk in the old town area. Croatia is perfect for a relaxed summer.
From Poland to Hungary, through Czech Republic and Austria. Trip filled with experiences and beauty every step of the way. Its Bohemian story of Central Europe with its turbulent history and unbelievably rich art history. Visit Warsaw, Prague, Vienna, Budapest, Wroclaw, Auschwitz, and the Danube most beautiful valley. Taste the food of 4 different countries and enjoy visits to the castles, museums and exhibitions.
Always dreamt of visiting the Alps, top of the Alps. Walking around with perfect green landscapes around you and shopping in small Swiss towns surrounded by farms. Shopping for new accessories for you from the most famous Swiss craftsman while learning about most famous cheeses and chocolates. Switzerland trip will take you around the country visiting all major cities like Geneve, Luzern, Zurich as well as taking gondola up to the mountains for a cheesecake and coffee way up in the Alps.
From Vienna to the Austrian Alps. Driving some roads that will leave you breathless and enjoying scenery of Austrian countryside with taste in fresh cooked meals and coffee. From Austria to Slovenia to Croatia all the way from the top of the Alps to the Adriatic Coast and Dubrovnik. One of the most interesting experiences from the mountains and Austrian Alps to the Adriatic coast.
From Bosnia and Herzegovina to Montenegro, Albania, North Macedonia, Bulgaria, Serbia and Romania. What a trip! Discover old cultures, mountain roads, stories and visit some amazing sites and historical places in the Balkans. Join me on the trip through Slavic culture of Eastern Europe and learn why this part of the world had always been so turbulent in its history.
Bavarian castles, city of Munich, Regensburg, Dresden, Berlin, Dusseldorf, Frankfurt. Travel through Germany and experience German culture, food, cities and small beautiful towns on the Rhine river. Join me on the trip full of good food, beautiful nature, busy cities and relaxing small corners of Germany with coffee shops and cheese cake right on time around 5pm.
Beautiful Italia! From Veneto to Tuscany to Sicily. Enjoy every moment. Enjoy history, language, culture, food and so much more. From Roman times till present, Italy is always a must see and feel. We love to create trips that will leave you full of feelings and memories. We want you to find your favorite coffee shop for your morning espresso, and know all varieties of pasta offered for lunch in each region. Visit magnificent Cathedrals, small towns, amazing galleries and museums. Explore the corners of Italy and big major cities that attracted so many throughout history and made Italy one of a kind. This is a trip to San Marino, Florence, Pisa, Sienna, Assisi, Rome, Naples, Pompei, Amalfi Coast, Alberobello to Bari. Let us know your wishes for Italy. We will connect the trip in one amazing itinerary.
Ever thought about visiting Spain, going all around it and just seeing it all. Well you can, because I did it many times and this trip will take you on that kind of journey right there to see it all. From Barcelona to Gibraltar. From Madrid to Seville. Let's travel through Spain and enjoy the music, food, cities, coast, art and history. It was from Spain that Columbus started his journey and discovered something new he never even had an idea how big it would become.
Connect Spain and Portugal and enjoy southwest European stories. How did Portugal manage to become so big and important back in the day. It is worth seeing. Beautiful towns, sunshine, blue and white houses and lots of great stories of their everyday life. You can feel music inside of you while traveling through Spain and Portugal. Their energy is amazing.
Get ready for France! From French Riviera to the Loire Valley and Loire châteaux, vineyards and cycling trails to beaches of Normandia to Paris. Join me on a journey through the stories of cheese, chocolates, wine, champagne and cognac. Early breakfast with French baguette and espresso to lunch after visiting perfume factory, museums, galleries and famous boulevards. We will travel France enjoying the valleys, coast, cities, nature, history and French culture. Amazing trip to France!
Belgium, Netherlands and Luxembourg. History of royalty and European growth in the far West once far away from the main European routes. Today the center of European Union and extraordinary stories of countries that are unique in their culture. From the best Gouda cheese to canals of Amsterdam all the way to fortified medieval old town perched on sheer cliffs of Luxemburg. Join me on the tour between Dutch and Flemish houses and cities of the destination known as Low countries of Europe.
CONNECTING WITH YOURSELF
How hard it is to be back again after what the world is going through right now. For all the families, Moms and Dads, friends and couples, let's take it relaxed with lots of good energy and smiles. These are trips for you. No stress, no pressure, no housework, no tasks, just you. So you can breathe again and feel good.
Croatia is perfect for walking. From the capital city of Zagreb to the coast of Adriatic, your journey is all connected with National Parks. Walk through the amazing nature of cascaded waterfalls, forest, small towns, peaks, canyons, rivers and lakes. Enjoy Adriatic and islands protected as National Parks. Sail to the islands and continue exploring by walking or swimming. Spectacular sights and landscapes. Nature has a true healing power to make us feel happy. Walk the National Parks of Croatia.
HIKING, WALKING, FRESH FOOD
Trip that will make you try and feel different things. It will take you hiking in the forest, swimming in the Adriatic, relaxing at the beach, kayaking and enjoying fresh food as well as exploring towns and islands. It's a more active, breathing nature and exploring different sites. Let us know your level of activity you would like to experience while on the trip and we will connect it for you.
Jelena is creating and guiding trips, because she believes traveling is passion and best school class you can ever attend
Every journey changes you. Every step you take on the road brings new discoveries that make you happier and richer.
My desire and wish is to show you the real world, beautiful, amazing people, culture, heritage, nature and history. Language of the country, customs, food, what people do and wish for in their everyday life in the country you are visiting. To take you beyond just the visit, make you feel at home. I have been educated in Tourism and Hospitality with additional training in art and history. I hold guiding certificates for European destinations. I have been guiding, creating itineraries and planning trips for over 15 years. I spend more than 200 days on tours and trips and about 42 000 km (27 000 miles) on the road yearly. I talk to, guide and prepare for around 1200 travelers each year. I remember so many as many became my good friends after being on the road for 18 or more days together. We still keep in contact. I have travelers coming back year after year to visit and explore new and different destinations around Europe together again. I hope you will be with me on a new travel discovery, especially now when times are so challenging and trustful, updated information and host from the destination you wish to visit is so important. Safety always came first for me as well as being a part of new sustainable travel to beautiful destinations.
All you have to do is choose your style, let us know your wish and thoughts for the next trip, how many people will be traveling with you, share with us your wish and we will prepare the rest.
I work with an amazing group of people in destinations and in the office that make our trips so memorable.
I will be looking forward to hearing from you soon and having a pleasure to put all my knowledge and experience at your disposal for creating a perfect trip.
Please check the updates on traveling to Europe on the official travel sites of European Union. For additional information please refer to each country site on Covid-19 update.
Mary (Canada), Holiday in Croatia, June 2018.
Our trip through Slovenia and Croatia was one of the best trips we have had. . Our trip planner - Jelena did an excellent job in helping us plan the trip and making the arrangements. The tour guides, she arranged for us in Zagreb, Split and Dubrovnik, were top notch .. very knowledgeable and engaging. Our drivers to and from the airport were also very knowledgeable and provided us with insights. Jelena assisted us throughout our travels with any concerns we had as well as checked in on us periodically!. Without a fault, everything fell as was planned. Thank you, it was marvellous.
Hiker Docs (USA) trip to Slovenia, Croatia June 2018.
My wife and I are 64 year old activity travelers and have checked off our last 2 bucket list locations with the help of Evaneos. (Portugal with Anna and now) Croatia / Slovenia with Jelena of Puget Sound Travel. As busy as Jelena has been with small independents such as us or leading bus loaded tours, she always found time for us. Beginning the trip's process with variable dates and length of travel, she remained calm and organized. Jelena quickly found out we were doers and not leisure lizards. She offered various itineraries and guided or independent treks including a variety of accomodations and sites. From there, she and Lauri grew the trip to cover both history, culture, people interaction, beauty and action. They explored their options on the internet and came up with a slighty more extended plan with additional highlights. We started in Zagreb to find out how little, we Americans know of the region. That simply added to the mystery of the history and evolution of this Balkan region. Lauri and I kept reading as we explored the region from city-state-and now the national Countries of the area from Illyrian, Greek, Roman, Venetian, Nappleonic, Habsburg, Austro-Hungarian, Yugoslavian cultures and now the newly re-soverign nations with Ottoman and Islamic influences. This simply super-enhanced the architecture, flavors, people, wars of appreciation by Jelena's recommendations. We toasted with the locals in Vrhnika, ate in stone cities, mountains, lakes and hilltops with wild or farm to table local foods. We chose Slovenian truffles with Croatian wines and ate the best steaks ever. Jelena was soon to find out that Lauri and I are over-achievers; we added a hiking guide for 2 days in Triglav National Park and indulged in Lake Bled and Bovec / Soca activities. We added Skocjan Caves and Predjana Castle Cave, Piran and Motovun on our way to Opatija where we walked the lungomare and had an extensive breakfast buffet under covered tables on the Grand Palace's gorgeous deck overlooking the Adriatic sea. Each accommodation was increasingly thought out for our enjoyment and interest by Jelena and if we got lost getting there even with GPS in the tiny car-challenged streets, Jelena helped us through. She even met us at our up-scaled BandB to meet and talk in Plitvice. Understanding Croatia and site recommendations are definitely Jelena's strength! Zadar (harmonic steps), Trogir (effervescent energy), and seaside towns to Split along the coast road and not the super highway further enlightened the history and development of Jelena's country. Oh my, what an understatement Split is for it's more heavily tourists "sister" Dubrovnik! We stayed in a re-gentrified home/UNESCO turned BandB at Heritage Palace Varos with original in-floor olive mill 2 blocks from Split old city and Diocletians Palace. Split has accommodated Croatia's attraction well. By adding a half day private tour to our schedule, Jelena only enhanced it's unique history, cobbled with a young, energetic esplanade and great restaurants, bars and squares, street music within the Palaces courtyard and a wonderful Marjan Park with great views highlighted the coastal towns. The Jewish immigration and current presence over the centuries was most interesting to us. We added options like walking Ston's walls and eating oysters and appreciating the still functioning Roman salt pans before we got to Dubrovnik. As Dubrovnik was a City Nation-State, we stayed just outside this living double walled millenial fortress at the gorgeous Blue Hotel resort. We continued our activity with an extended prearranged tour and fine foods of pastas and seafood, took a short "fish-eye" view of this historic town from the sea and a "bird's-eye" view from the top of the gondola. We better understood the development of this wonderful country following the third Balkan War and left grateful for Jelena's masterful arrangements including car pick-ups and deliveries to and from the airports. Jelena deserves 5 star kudos for a most wonderful trip. Sincerely.
Sue (USA), Fun Croatia, Herzegovina & Bosnia Days, holiday in Croatia, June 2017.
Jelena did the following for us: Pick up from Zadar airport for drive to Troger. Local-food lunch in Troger and brief tour of the restaurant area. Dropped us off at the Cornaro Hotel in Split, making sure that our next morning tour would start at 9a when the weather was less hot. Arranged a van, driver and tickets for Krka National Park to accommodate us and extended friends and family. Picked up our luggage and delivered to new accommodations in Hvar Town. Made sure we had ferry tickets to get to these accommodations. Van driver dropped us at the ferry port. Picked us up at Hvar Town and drove us via ferry to Mostar, stopping at Kravice Waterfalls along the way. Took our son and daughter-in-law to bus station in Mostar for departure to Sarajevo and got us registered into City Hotel. Took us to Mostar guide and accompanied us throughout the old city tour. We enjoyed Bosnian coffee and sweets, lunch of cevapcici with local bread. Drove to Medjugorje where we climbed the hill. Drove back to Croatia, stopping at Ston Walls and enjoyed oysters in Peljesac Oyster bay and then on to Dubrovnik. Arranged tour of Dubrovnik city. Driver to Dubrovnik airport and departure to Rome. All in all, this was a great trip and it is all due to the many talents of our agent, Jelena, and the beautiful Croatia, Herzegovina and Bosnia countries! Thank you!
Jelena - We hope you appreciate her as much as we do. She is a master at guiding and helping travelers to enjoy their experiences. She helped us make so many memories; we will continue to enjoy each and all forever! Here are some areas where she excels:
1. People-Person. From the start she asked many questions, which I am sure is the “usual” for people who ask for your company’s help. Jelena, though, went beyond what we consider to be the “usual;” it’s more like she learn to read our minds.
2. Country Knowledge. Jelena did more than a “Wikipedia” recital of the areas we visited, she actually narrowed in on what we asked of her. We wanted to be more than a visitor; we wanted to be a part of the areas. We are foodies and she keyed in on the desire to “eat local, enjoy “local” and avoid American cuisine. She accomplished this over and over again.
3. Customer Service. What a “service” delight she was in that we only mentioned something and she went out of her way to deliver; she delivers beyond the traveler’s expectations. Example: At one point when my son and wife joined us, she juggled the desires of two generations but understood each. We experienced a landscape that each enjoyed but also the advice she provided was worded in the best way possible. Our son had plans to travel to Sarajevo via train. The train is inoperable and Jelena explained the safest means would be to travel by bus from Mostar. She drove them to the bus station, traversing through multiple detours and traffic jams, speaking with locals to find the best route and finally walked with them to be sure they purchased the correct ticket and were safely en route. This was well beyond a normal interest and used her expertise to overcome our concerns.
4. Selection of Guides that were like-minded. Split Palace Jelena gave great insight to the Palace but also focused on our interest in construction, charms of Split and our desire to see current local living as she explained the more interesting places to walk and eat to further our visit. Mostar Boris was such a delight as he explained the usual interesting parts of the old bridge but also his personal experiences and struggles with a country still recovering from “the war!” Dubrovnik Lijula was more traditional but held fast to Jelena advice to her for our need to rest and find local, interesting places to investigate and enjoy Lijula’s recommendation of Moby Dicks restaurant was perfect.
5. Jelena’s Energy. Jelena guided me up the Apparition Hill in Medjugorje, encouraging me along the way on a very hot day! She is always positive...sees that light at the end of EVERY tunnel. There are many more examples of her many talents but these come quickly to mind.
Only two areas come to mind, both of which are totally unforeseeable and an “experience” of all travel. 1 The weather was unusually hot. I spoke with Jelena on our first day about my husband's diagnosis of prostate cancer, which we received after planning this trip. We wanted to take this trip and be as “normal” as possible. Jelena took this to heart and made every effort to advise us of better routes to take and where to rest whenever possible. 2. The steps to our last accommodation. Jelena had advised a hotel where we would take the local and usual bus to the old city. I requested a more “natural” setting for our last nights’ stay - a B&B outside the city walls, she mentioned inside the walls would prevent sleep due to the many visitors who like to party late, and experience more of the local setting with a good breakfast. Jelana accomplished exactly what I requested. The only problem was that it had 97 steps to get to it. As we struggled to get our luggage to our room (we packed far too much but needed seasonal wear for each country visited - Iceland/Italy/Croatia), Jelena was fighting traffic to help us. We did OK but were exhausted. Jelena got a large pitcher of juice and asked us to rest while she readied the room. The room was wonderful, the air conditioner worked great and the breakfast was the best of our trip; we had many, many great breakfasts. Looking at the terrain of the area, how else could these accommodations exist without steps??? The steps are a LARGE part of the charm and Jelena made sure that we would have help with our luggage when getting to the airport. The young driver was very polite and thought the luggage was easy to get into the vehicle. Jelena also made sure we had an easy route via foot to the old city by advising a minimal-step access...it worked well! Plus, she also arranged a package to the old city tours, which included using the local bus. While we honestly had no use for the bus due to cooler weather and the route she advised, we also took her advice for a tram ride and it was fantastic!
Lisa (USA), Croatia, Bosnia and Herzegovina, September 2019.
I found Evaneos by doing research online. I called 4 different tour companies and loved how quickly Jelena responded to my request. She called and talked to me about our group, wanted to know our likes and dislikes. She and I worked together to plan a trip of a lifeline for our group. She is why I chose Evaneos. We loved the hotels she secured, the cities we visited but truly loved seeing the National Park. She also added in a day of sailing during our trip for our last day and it was so special. She went above and beyond our expectations.
Dan (Canada), trip to Slovenia, Croatia, Bosnia and Herzegovina, June 2019.
Let me put my comments into context. We are Canadians in our early 70s. My wife and I travel regularly, 41 countries and 91 UNESCO Wold Heritage Sites to date. I have used 'in country' agents to set up trips for independent travel in the Azores, Ireland, Greece, Alaska etc. I only 'discovered' Evaneos on-line in the fall of 2018 when starting to plan a trip to Croatia. The concept intrigued me and when I saw Jelena's ad mentioning UNESCO sites I took the plunge. I started our planning in late Nov 2018 even though we wouldn't be traveling until Sept 2019. We chose Sept hoping for warm but not cold weather rather than hot weather which would be the norm in the summer months. We also hoped for less tourists to contend with. Working with Jelena by e-mail we quickly came up with a 16 day self drive itinerary focused on UNESCO sites in Croatia and one which also included a drive through portions of Slovenia. I found Jelena to be easy to work with and quick to respond to my inquiries etc. She was clearly knowledgeable and able to answer any questions that I had. The final written itinerary was very detailed. She went so far as to provide addresses for parking lots to use while visiting sites we were interested in. The itinerary was set out day by day in a logical manner. The accommodations were clearly chosen to facilitate exploration by foot in the larger locales such as Zagreb, Ljubljana and Dubrovnik. She arranged for private tour guides for walking tours of the big sites and without exception these guides were experts: knowledgeable, personable and very helpful in all respects. The accommodations were excellent and very memorable. Breakfasts were all good, some exceptional. The distances to drive each day were quite reasonable and left enough time for us to explore and even choose to visit places not on the itinerary, the Motovun truffle festival for example. While self driving is challenging and occassionally stressful when one misses a turn as dictated by Athena, our GPS, I found the roads and drivers in Croatia to be quite good. We used a Garmin NUVI handheld GPS for driving and with one notable exception in Split it worked wonderfully. We purposely chose to stay longer in Zagreb, our first city, in order to rest up from our flight from Canada and again we lingered longer in Dubrovnik to relax after our journey and prepare for the flight home. The international flights, as many co travelers will confirm, are the worst part of international travel these days, even when using highly reputable carriers. I am confident that Jekena, who is very well organized, has our tour in her 'system' and that it is a well used and reliable route with accommodations carefully selected for parking etc. I suspect that we will travel with Jelena's guidance in other locales in that part of Europe as she is very knowledgeable of those locales. Our only regret is that we never had an opportunity to meet her personally as our telephone conversations while in country and exchange of e-mails over the months have made us to regard her to be a respected professional. I take pictures, lots of them!! Some people even think I am a photographer!! When I get around to editing them and if it is possible, I will try and add them to this review.
Several locales will provide fond memories. Zagreb for its many parks and Sycamore trees. Ljubljana for the craft beer/hamburger festival that we happened upon and the canal/city walking tour as well as the outstanding breakfast.at our hotel. Lake Bled, the Bled castle and a little further inland, Lake Bohinj and the boat cruise we took there awesome. Pula looked very interesting in addition to the Roman Amphitheatre. The Diocletian Palace in Split was OUTSTANDING as was walking the Old City walls in Dubrovnik. Opatija was also outstanding, with the historical atmosphere of the Riviera, albeit on a smaller scale. Korcula Old Town on Korcula island was also outstanding. Motovun, a hill village perched as it is on a small mountain was also outstanding. The renowned and beautiful Falls and cascades of Piltvice were beautiful and in fact, it was images of them that drew us to Croatia in the first place. Heck, it was all GREAT!! It would be remiss not to mention the people of Croatia and Slovenia. Without exception, everyone was most helpful and generous with their time and knowledge. Near perfect English is spoken everywhere.
The worst part of self driving in Croatia is the parking. According to locals, parking has been an increasing frustration starting at least 6 years ago. Parking lots are inconsistent in the manner of payment so one must prepare for a number of eventualities. To her credit, Jelena did her best to prepare us for the rigours of parking In Canada, toll roads are not at all common, only a half dozen or so in the entire country. I had expected that they would be a pain to deal with in Croatia but rather than the novelty of having to pay to drive on a road, they were actually very user friendly and not overly expensive. We tended to use smaller, no toll highways in any event as we were there to explore, not conduct a road race by the fastest route.
Christina (USA), Croatia, September 2018.
The best part of the trip was that it was tailored to our wants and needs. I did my research and knew exactly where we wanted to go and what we wanted to see. Our local guide Jelena was AWESOME in making that happen.
Robert (USA), Croatia, Bosnia and Herzegovina, Montenegro, Albania, Macedonia, June 2018, May 2019.
We landed in Zagreb, spent a day or so there, moved onto the Adriatic Coast and Pula, stayed in Opatija for three days and traveled down the coast to Split. Every day was perfect.
Our guide, Jelena, was wonderful beyond words. We were four old friends traveling, but she fit in like the missing piece in a puzzle! Her plans worked out perfectly and she took us to some beautiful places we would have never found on our own. We can't thank you enough for helping us find her!
Dana (USA), Croatia, Bosnia and Herzegovina, May 2017.
Croatia has always been on our bucket list. My grandfather's family is from Croatia, which added to our reason of visiting. I found a tour on that we liked and was contacted by Jelena. I do not think this trip would have been as amazing as it was without Jelena. She customized everything to exactly what we wanted. We emailed for months before our trip to make sure it was all perfect. She even helped find my family, and was our translator for the day, plus 2 days in Zagreb. Every city was amazing! We loved the Plitvica Lakes, Sailing trip to the Kornati Island, Diocletian's Palace, Hvar, Dubrovnik, and Mostar. The scenery, food, and people are breath taking. Jelena was in contact through phone or email the entire tip. She made sure we made it to each hotel and all the way back to Florida. I would love to go back. The price for the trip truly reflects in the activities, beautiful hotels/homes, excursions and food we had. It was all amazing. Thank you Jelena for the trip!
Zagreb, 10000 Croatia
M: +385 91 510 3609
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GENERAL TERMS AND CONDITIONS
These terms and conditions apply to all our offers, announcements, statements, acceptances and agreements made as from as understood under the Croatian law of package travels, linked travel arrangements and travel services to the extent that we otherwise in writing declare. In any event, they prevail over possible similar terms and conditions of the client. Terms and Conditions will be presented as well in the booking contract between the agency and the client as well.
Our price estimates and quotations are offered without obligation. We cannot be held responsible for faults, omissions or miscalculations in price quotations, by us, or by third parties. Price estimates and quotations are subject to change. After the conclusion of the contract, the client may have to bear additional fees, charges and other costs payable to third-parties that we could not reasonably calculate or know at the time of the conclusion of the contract, such as resort fees, tourist taxes, entrance fees, and so. Such fees and charges, where applicable, are not included in our offers, and are payable directly.
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Cancellations & amendments
Once an offer or quotation is accepted by a client (by telephone, letter, email, or by any other written or electronic means, such as messaging ), it is immediately considered a confirmed booking, subject to cancellation and amendment penalties.
It is the responsibility of the client to check the details of the offer or quotation for accuracy, and to advise us of any corrections before making the offer firm. Names in bookings must match first and last names in passports. We cannot be held responsible for errors in a booking which are not brought to our attention before the offer or quotation is made firm. Our minimum cancellation fee is twenty-five (25) per cent of the total cost of the confirmed arrangements, if the cancellation can be attributed to the client, regardless of when the cancellation is received. We shall automatically retain the full balance of travel costs. We reserve the right to charge an amendment fee for each change to a confirmed program or itinerary, of up to twenty-five (25) per cent of the travel costs. We consider a postponement of a booked and confirmed trip to be the same as a cancellation, and our standard cancellation terms will apply.
Transferability of the package travel booking(s)
Before the commencement of the journey, the client can transfer his/her package travel to a third party, who shall have to comply with all the terms and conditions of the package travel contract. The transferor must give us a notification of this transfer latest 7 days before departure. The transferring client and the transferee are fully liable for payment of the total price of the journey and transfer costs. The client expressly agrees that the cost of the transfer may be equal to the price of the purchase of a new travel service.
A client who is dissatisfied with a service we have booked must make every reasonable effort to give us, or our nominated representative, the opportunity to resolve the problem while they are still in their destination. We reserve the right to refuse to consider a complaint if the details of the problem are only brought to our attention more than one month after termination of their holiday. If any of the package travel services are not performed in accordance with the package travel contract, we shall remedy the lack of conformity, unless that (a) is impossible; or (b) entails disproportionate costs, taking into account the extent of the lack of conformity and the value of the travel services affected. Unless the lack of conformity is attributable to the client, we shall provide an appropriate price reduction for the period during which there was a lack of conformity. No compensation shall be due for any damage as a result of a lack of conformity when this lack of conformity is attributable to the client, or a third party unconnected with the provision of the travel services included in the package travel contract and is unforeseeable or unavoidable; or due to unavoidable and extraordinary circumstances
Protection against the financial consequences of enforced cancellation is available through cancellation insurance with client choice of choosing and booking this type of insurance directly with the insurance company. We do not automatically close-off a cancellation policy with each confirmed booking. It is the client’s responsibility to request a policy.
Visas and passports
It is the responsibility of the client to ensure they hold valid passports, visas and other documentation for the purposes of their travel. Before the conclusion of the contract, ATC will inform the client in writing which passports, visa and other documentation are necessary for the purposes of their travel.
Release of documentation
We reserve the right to withhold release of tickets, vouchers and any other travel documentation until such time that travel costs, cancellation and amendment costs, or any other costs have been paid in full.
In the event of force majeure on our side, the client shall be offered the choice between another holiday which is of equal or better quality, without the obligation to pay a supplement, or the reimbursement of all the sums which he has paid in execution of the agreement. Except for package travels, all and any prepaid services and bookings will be charged to the client to the extent that they are not refundable by the third-party supplier. Force majeure is understood to include, amongst others: war; danger of war; strife and riot; hindering regulations of internal and external governments; fire; strikes; personnel shortage; traffic jams; shortage of transport; flood; lock-outs; sabotage and in general all unforeseen circumstances; both within and outside of Croatia, the result of which observance by us of the agreement cannot reasonably be expected.
Tailor made trips
We specialize in tailor made trips for each traveler based on their request. It is the client's responsibility to share truthful information with the agency such as their medical status and capabilities to participate in the trip planned. Tailor made trips are one to one made trips with itinerary especially created based on client's wishes. Itinerary is the final book and trip plan by which the cost of the trip is calculated. Terms and conditions can be adjusted to each individual itinerary and booking contract if necessary.
Disputes arising may be only referred to the courts of Croatia.
PUGET SOUND DOO
Drage Gervaisa 37, 51000 Rijeka
Jurjevska 23, 10000 Zagreb
Director: Jelena Peric
Agency code: HR-AB-51-040237366
Bank: Zagrebacka banka, Zagreb, Croatia
Bank account: IBANHR7023600001101952575